NCO Frequently Asked Questions
I am a company with many clients to enroll. Do you have a bulk discount?
After you enroll 5 people into our courses and are certain our services will meet your specific needs and expectations. We provide a 20% discount to all of our clients that regularly use our services. Contact us for more information. There are no refunds for discounted group rates.
How do I log into my purchased caregiver course?
What is the difference between an HHA and a CNA?
A CNA can work in a nursing home, hospital or private practice. An HHA works specifically in a home setting of the patient, providing one on one care.
Why should I take your online CNA Exam Prep course?
You can decide if you want to attend a 120 hour in person class for months or weeks, that will cost hundreds of dollars; Or you can decide to just take our CNA Online Prep Course and save yourself hundreds of dollars. You don’t need to waste time and gas driving to a classroom. You will have your CNA Exam Prep Course available 24/7 Online every day of the week. Florida allows you to challenge the state exam, contact your nursing registry to make sure our prep course will meet your needs.
How do I gain access to my purchased course?
Please click here for assistance with accessing your purchased nursing course.
I don’t have a PayPal account. Can I still pay with a card?
Of course! Scroll down and look for a grey guest checkout button.
What is the refund policy for your courses?
We provide a complete refund to anyone who hasn’t completed the course they purchased. We provide a 50% refund to anyone who does finish our course, but can’t utilize our services.
How long will it take to receive my certificate after course completion?
After successful completion of our course you will receive your certificate of completion by email within 5 business days. This excludes our CNA course as we don’t issue certificates of completion, but assistance in challenging the CNA state certification exam through prometric in FL.
How long will I be able to access your courses?
Each student has access to the course they purchase for a full year or until they complete it. If you complete our CNA prep course and would like continued access to it to practice skills and procedures. You can request additional access for a full year. We understand some people like to review the course information to become more familiar with it.
How many days will it take for me to complete your course?
It depends on how many hours each day you devote to the course. Our courses are completed at your own pace. If you are able to retain and master the nursing skills, then you can finish the course in a shorter amount of time. If you have a background in or are familiar with nursing or caregiving, then you should finish it much faster.
Do you offer assistance with helping me get paid to take care of my family member?
We have a page that assists you with the Medicaid application process. You must see if you qualify for Medicaid funded Adult Foster Care where you get paid to assist your family member with Activities for Daily Living (ADL). We offer this page as a courtesy because some of our clients are looking to educate themselves to only help and assist their family or start a Private non-medical companion care company. In the event you require basic training to qualify for Adult Foster Care it is suggested that you only take our PCA online course. Visit this website and fill out their form to see if you qualify.
No. We offer our CNA/HHA course combination bundle as a one time courtesy to make sure you are not only prepared for the present, but also prepared for your future; When you wish to advance your caregiver to a certified nursing career. This bundle doesn’t carry over with previous purchases made with one course or the other.
Why should I enroll in your CNA or HHA online course when there are other at a less expensive price?
If you can find another CNA prep or HHA online course that offers everything we offer for a lower price, we will match it. We encourage our students to look at all other possibilities for education before enrolling in our courses. We are in the business of making caregiver skills and procedures accessible and future medical professionals.
Will I be able to sit for the CNA licensing exam after taking this course?
Florida was one of the few states that allowed individuals to challenge the Certified Nursing Assistant (CNA) exam without attending a state-approved training program. However, regulations and policies can change over time, so it’s essential to check with the nursing board or regulatory agency in each state to get the most up-to-date information on their requirements for challenging the CNA exam without attending a state-approved school.
What should I expect when applying for employment at a HHA agency?
If you do not have previous experience or employment in the Home care field; It is procedure for the HHA agency to require you to take a competency exam. Passing this will show them you are qualified to work as an HHA. It is also important to note in some states and agency’s, training and certification isn’t necessary for employment. We cannot and do not guarantee employment. Every agency is different you should know the requirements for employment at your desired Agency of employment before purchasing our services.
What is the difference in taking your course online than in person at a school?
The difference is, you don’t have to drive to a class room on a set schedule, which costs time and gas money. You don’t need to buy books or medical equipment, which you may never use again. You can learn at your own pace, on your schedule, and in the comfort of your own home and any other place with internet access.
The course curriculum of your HHA and CNA course are very similar. How are they different?
A CNA works with many clients in a facility or hospital and they’re training is based on making sure they can safely work with clients that are in close proximity of each other. An HHA works one on one with a single client and helps them with their daily activities. So while the training for HHA’s and CNA’s are similar they are also very different.
What does the CNA certification exam consist of?
The exam consists of a written test and a clinical test. The written test asks you questions about procedures and how to deal with certain problems. The clinical test will consist of 3 randomly chosen nursing skills. (There are 21 to choose from.) It is very important you master all the nursing skills before challenging the state exam.
Do I need to complete any of your courses for employment?
We do not guarantee employment. We offer online caregiver courses that closely parallel occupational skills and procedures at an affordable price with convenient course access. Some states don’t require certification or training to be a PCA. Some states allow you to challenge the CNA state certification exam, instead of attending a state approved school. Some private home care company training and employment requirements will be less if they don’t provide skilled care and don’t accept Medicare or Medicaid. Many individuals use our courses to start their own private independent caregiver company, to educate them on how to take care of a family member, some use them to prepare for their CNA state exam/refresher course, others use it to prepare for a Home Health competency exams, educating themselves for family caregiving and to prepare themselves for Private pay caregiver arrangements. Please verify our services will meet your specific needs, goals and expectations before purchase by researching your states education laws, desired agency employment requirements, because regulations and laws vary from state to state.
How are your nursing courses so affordable?
The way we are able to provide students with affordable nursing courses is due to the fact we are completely online. We do not have to pay rent on a building, an electric bill, and pay instructors to teach you information you can teach yourself. Do not let the inexpensive price fool you. We have not compromised the quality of education in any of our online courses.
The price of our CNA Exam Online Prep Course is $119.99.
The price of our HHA Online Course is $99.99.
The price of our HHA & CNA Online Course is $159.99 (Coming Soon)
The price of our PCA Online Course is $64.99
Click here to select and purchase your Course
Unfortunately, at this time financial aid is not available for our course. However, when hired you will typically be offered a reimbursement for the course by your employer.
How can I contact someone within your company?
We have multiple ways you can contact us by email and phone. All of these options are located on our Contact us Page, please visit it for further information.
Is it safe to use my credit card on your website?
Your payment information is transferred over Paypal’s SSL encrypted checkout page, this insures that it cannot be decrypted during transmission. Paypal does not store any credit card information on file. Your personal information is completely safe.
Does the Course Certificate Cost extra?
No, the course certification is included in your course enrollment fee. If you successfully complete the final exam. Your certificate of completion along with additional information will be sent to the email address provided within 3-5 business days.
I forgot my username/password?
Simply click the Here or the link below the login form.
Have a question that wasn’t answered above? Send us a message by completing the form on the contact page here.